With over 100,00 claims submitted and over 100 a day still being received RPA have proudly informed stakeholders that this year will see approximately 70% of all submissions being made online (3.5% of those come from our Single Payment Supervisor software as RPA include these in their online figures). This is another big step in RPA’s vision of getting everything happening online.
It’s not all good news though, with RPA informing us that the, at times severe, problems they were having with their SPS Online website were in fact caused by a corruption in file transmission whenever RPA issued an update. Attempts by RPA to keep customers informed were in fact contributing the continuation of the problem. RPA have acknowledged that this caused significant issues but it will still leave a shadow of disappointment for those left racing to submit forms at the last minute.