In 2012 we analysed sixteen Single Payment Scheme claims (we know it isn’t exactly a major study but we did at least vary the complexity of the claims) comparing how long they took to complete on paper compared to using Single Payment Supervisor and found it was 48.2% faster using our software.
We had hoped to compare Single Payment Supervisor to SPS Online but time wasn’t on our side, however we managed three comparisons. Please note this is definitely too small a sample group to draw solid conclusions! The tests involved completing the claims but not actually submitting them.
On average Single Payment Supervisor was 28.6% faster than SPS Online. This was due to the significantly better responsiveness of Single Payment Supervisor. With SPS Online a lot of time was spent refreshing web pages (Note we used a high speed 20Mb Internet connection).
Once again we must stress that this is too small a sample group from which to draw firm conclusions. That being said the evidence here does support the feedback we have received from customers that our software if faster (and easier) then SPS Online.